Terms Of Use & Conditions

TERMS OF USE & CONDITIONS:

Terms of Use 

This website ("Website") is provided to you under these "Terms of Use" and any amendments or supplements to them (collectively referred to as this "Agreement") that may be posted by Red Cap Holistic ("Site Owner," "we", "us") from time to time. If you are not willing to accept the terms and conditions in the Agreement, we ask that you not access or use the Website or post or submit any materials on it or order any items from it. Please review our Terms of Sale for information about placing an order, shipping, and pricing errors.

Please read the Terms of Use carefully before you start to use this Website. By using the Website, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy.

Web Site Intended Audience

This Website is intended for and directed to residents of the United States and Canada. This Website is not intended for anyone under the age of 18.

Changes to Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. All material changes will apply prospectively only. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes.

Compliance with Laws

You agree to comply with all applicable local laws regarding your use of the website, including, without limitation, laws regarding import/export of technical data by virtue of your online transmission.

Purchasing Items from Site Owner 

Site Owner attempts to describe the items available on the website as accurately as possible, and depict the most up-to-date product packaging available. Site Owner does not warrant that product descriptions are accurate, complete, reliable, current, or error-free or that product packaging depicted on the site will match the actual product that you receive. If a product described on the website is not as described when you receive it, or the packaging on the site does not match the product you receive, your sole remedy is to return it to us in unused and undamaged condition in accordance with our Returns Policy, which is listed below

Order Acceptance Shipment and Delivery time

Your placement of an order does not necessarily assure that we will accept your order. We may require additional information regarding your order if you have not provided all of the information required by us to complete it. Once a properly completed order is received and authorization of your form of payment is received, we will promptly locate the item(s) you have ordered to place them in line for shipment. If for some reason, we determine that we cannot ship your item within thirty (30) days following our receipt of a properly completed order, we will cancel your order and advise you of such action.

All Products are made upon order received by the customer. It generally takes 5 working days for the order to be processed and dispatched. If the website is showing the product is in stock then it will take 3 working days to process.

If you are in CANADA It can take 3-5 business days after shipping for delivery of the product. If you are in the U.S.A. it can take 10-15 business days.

Pricing Errors and Omissions

Please be aware that prices, availability and other purchase terms are subject to change without prior notice. We make every effort to ensure the accuracy of the information on the Web Site and when errors are discovered, we will correct them. Be advised that we reserve the right to revoke any stated offer to correct any errors, inaccuracies, or omissions, including after an order has been submitted after it has been confirmed, or after your credit card has been charged. If we discover an error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded the full amount of your order. You will be notified via email or another communication method if your order has been canceled.

Risk of Loss

All items purchased from the Website are delivered to shipment carriers. The risk of loss and title for such items pass to you upon our delivery to the carrier.

Postage & Packing

Postage will be charged as stated on the website unless otherwise arranged with the customer. We reserve the right to change & amend our postage prices.

Electronic Communications

The information communicated on the Website constitutes an electronic communication. When you communicate with us through the Website or via other forms of electronic media, such as e-mail, you are communicating with us electronically. You agree that we may communicate electronically and that such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.

changes to Order

Once an order has been placed you are not able to add to it or combine it with another order. The only change we can do for you is correct spelling mistakes in the delivery address, or cancel it completely providing it has not been dispatched.

  1. Return

If for any reason you are not completely satisfied, you can return the products back to us for a full refund of the purchase price (less original shipping and handling fees). Shipping costs for any returns will not be reimbursed by us unless there was a shipping error or product damage.

  • Please contact our Customer Service Department for additional information necessary to return order and to process the credit.
  • When packaging the items, please do so in the original packaging and enclose the completed Return Section/form on the website. To ensure that your return remains eligible for a refund, please have the return package postmarked within 30 days from the Ship Date as indicated on the front the original invoice.
  • Upon receipt of the returned products please allow up to 15 days to process a return and credit your account.

Please repackage the item(s) in the original packaging, complete the Return/Exchange form. Ensure the package and ship via the carrier of your choice to us. (Please see contact us section below)

Important Note: Unfortunately, shipping fees are non-refundable and you are responsible for any costs incurred for ensuring and shipping your order back to us unless there was a shipping error or product damage so please place your orders thoughtfully.

Shipping Errors and Damages

Please contact us right away or email us if order arrived damaged or if a packing error occurred; please provide us with your order number, name, address, and a description of what happened. We will let you know what to do next. If a replacement item is in stock, we will ship it to you immediately.

  1. Limitations of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT UNDER NO CIRCUMSTANCES WILL SITE OWNER, ITS AFFILIATES AND ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, CO-BRANDERS, SUBSIDIARIES, MANDATARIES OR OTHER REPRESENTATIVES BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR AGGRAVATED DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF USE, LOSS OF INCOME, SAVING OR PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, HOWSOEVER CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE RESULTING FROM (1) THE USE OF, OR THE INABILITY TO USE, THE WEBSITE; (2) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES, ITEMS, OR WEBSITES; (3) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA (INCLUDING PERSONAL INFORMATION); (4) THE STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE; OR (5) ANY OTHER MATTER RELATING TO THE WEBSITE. THESE LIMITATIONS WILL APPLY WHETHER OR NOT SITE OWNER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. THIS EXCLUSION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS.

NOTWITHSTANDING THE FOREGOING, THESE LIMITATIONS OF LIABILITY HEREIN, DO NOT EXCLUDE ANY PRODUCT LIABILITY CLAIMS, STATUTORY CONSUMER RIGHTS, DAMAGES ASSOCIATED WITH PERSONAL INJURY OR RESULTING FROM COMPANY INTENTIONAL MISCONDUCT, RECKLESSNESS, FRAUD, OR GROSS NEGLIGENCE.

  1. Indemnification

You agree to indemnify and hold harmless Site Owner and its affiliates and their respective directors, officers, employees, agents, co-branders, suppliers, subsidiaries, or other representatives from and against all claims, liability, damages and expenses, including without limitation all legal fees and costs arising from or relating to (a) your breach of these Terms of Use; (b) your misuse of this Website including without limitation transmission or placement of information or material by you on this Website; and (c) any claim or allegation that any of your User Content infringes the intellectual property or other proprietary rights, or privacy rights, of any third party.

  1. Disclaimer

THE INFORMATION INCLUDING ANY, ADVICE AND RECOMMENDATIONS ON THE WEBSITE IS INTENDED SOLELY FOR EDUCATIONAL AND INFORMATIONAL PURPOSES. IT IS NOT INTENDED AS MEDICAL OR HEALTHCARE ADVICE, OR TO BE USED FOR MEDICAL DIAGNOSIS OR TREATMENT, FOR ANY INDIVIDUAL PROBLEM. IT IS ALSO NOT INTENDED AS A SUBSTITUTE FOR PROFESSIONAL ADVICE AND SERVICES FROM A QUALIFIED HEALTHCARE PROVIDER FAMILIAR WITH YOUR UNIQUE FACTS. ALWAYS SEEK THE ADVICE OF YOUR DOCTOR OR OTHER QUALIFIED HEALTHCARE PROVIDER REGARDING ANY MEDICAL CONDITION AND BEFORE STARTING ANY NEW TREATMENT. YOUR USE OF THE SITE IS SUBJECT TO THE ADDITIONAL DISCLAIMERS AND CAVEATS THAT MAY APPEAR THROUGHOUT THE WEBSITE. FURTHER, WE ARE NOT RESPONSIBLE FOR ANY ALLERGIES OR REACTIONS PLEASE TEST IT ON SMALL SPOT BEFORE USE.

WE ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE INFORMATION, SERVICES, OR OTHER MATERIAL ON THE WEBSITE. WHILE WE STRIVE TO KEEP THE INFORMATION ON THE WEBSITE ACCURATE, COMPLETE, AND UP-TO-DATE, WE DO NOT GIVE ANY ASSURANCES, AND WILL NOT BE RESPONSIBLE FOR, ANY DAMAGE OR LOSS RELATED TO THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION ON THE WEBSITE.

WE ARE NOT RESPONSIBLE FOR SPOILED PRODUCTS OR IF PRODUCT IS LEFT OUT IN SUN IF NOT PICKED UP. NO REFUND WILL BE GIVEN TOWARDS THOSE PRODUCTS.

  1. Product Storage and Shelf Life

The products need to be kept in a cool and dry place away from heat and sun. The products have a shelf life of up to 8 months if stored unopened in the refrigerator. After opening the product, it should be used within 2-3 months. All products are lab tested and should be used within 2-3 months from use. any products you are not using should be kept in the refrigerator to extend shelf life for freshness as no preservatives are used. Please ensure your package does not sit outside in heat upon delivery.

  1. Privacy

The privacy and security of your personal information is our priority. We are committed to protecting your privacy and will never disclose your personal details to anybody. We use the information you provide to complete orders, keep you informed of the progress of your order & to send you further information.

Contact us:

info@redcapholistic.com